Refund - Cancellation and Shipping Policy
Indian Art Hub 100% Customer Protection Plan
Indian Art Hub.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
3 Days Return Policy
ORDER PRODUCT SHOULD BE RETURNED WITHIN 3 DAYS FROM THE ORDER RECIEVED
What is Indian Art Hub’s Return Policy?
Our "100% Customer Protection Plan" allows for easy returns and refunds for:
· 1. Products which you received in "Damaged/Defective/Broken" condition.
· 2. Products not as per description/photo on the website.
· 3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by sellers.
Non returnable categories
Consumable products like
Purses and wallets
Bath and beauty products
Bulky items like Home décor items, furniture/statues/paintings/temples (mandir) cannot be returned.
Custom stitched products cannot be returned.
How to return your order Product?
You can simply return, by sending an email to email@example.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email.
After the seller reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow the seller three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
What to do if Seller is not responding to the dispute?
Please allow 3 business days for your seller to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to customercare@Indian Art Hub.com and we will ensure you get timely resolution to your dispute.
Who pays for the delivery charges for returning of products?
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the Indian Art Hub products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your online transaction account on www.indianarthub.com
When will I be refunded?
We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).
Order Cancellation by the Customer
Please email our Customer Service on firstname.lastname@example.org, in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
What are the shipping charges?
All Shipping is as per seller policy, and vary from product to product
For Cash on Delivery Rs 100 is charged extra
2% Discount provided on online payment (Credit card, Debit Card, Net Banking)
What is the estimated delivery time?
The estimated time of delivery is within 7 to 15 working days for domestic orders, depending on the collection and 21- 30 working days for international orders. All orders get shipped within 8 days from the Seller’s warehouse.
How will the delivery be done?
o We try to process all deliveries through reputed courier company like Aramex. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
o If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you deliver internationally?
Indian Art Hub does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use ARAMEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All Indian Art Hub items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Who bears the Octroi for certain locations in India?
Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Indian Art Hub.com is not responsible for any octroi payments.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.